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Privacy Policy

A legal disclaimer

1. Guest Information

We may collect guest details such as name, contact number, email address, and identification documents when making a reservation or checking in.

2. Booking & Payment Details

Guest booking information and payment details are used only to confirm reservations, process payments, and manage cancellations or refunds. We do not store sensitive payment information unnecessarily.

3. Identity Verification

Valid government-issued identification may be required from guests at check-in, in accordance with applicable laws and property policies.

4. Guest Privacy

We respect the privacy of all guests, including couples, families, and groups. Personal information will not be shared with unauthorized individuals or third parties, except where required by law or necessary to provide our services.

5. CCTV Surveillance

CCTV cameras may be installed in designated common and outdoor areas for security purposes. Cameras are not installed in private areas such as bedrooms, bathrooms, or other spaces where guests reasonably expect privacy.

6. Property Access & Security

Guest information may be used by authorized property staff and caretakers to manage check-ins, check-outs, security, and guest assistance.

7. Special Occasions & Decorations

For wedding plans, birthdays, anniversaries, and other celebrations, we may collect event-related details and preferences to arrange decorations and coordinate requested services.

8. Pet-Friendly Policy

Guests bringing pets may be asked to provide relevant information to coordinate their stay and ensure the safety and comfort of all occupants.

9. Wi-Fi & Digital Information

When guests use the property's Wi-Fi, limited technical information may be processed for network security and troubleshooting, where applicable.

10. Data Sharing

We do not sell guests' personal information. Information may be shared with authorized service providers or government authorities when necessary for bookings, operations, legal compliance, or security.

11. Data Retention

Guest information is retained only for as long as reasonably necessary for booking management, legal compliance, accounting, security, and resolving disputes.

12. Guest Responsibilities

Guests are expected to respect the privacy of other occupants, follow property rules, and avoid photographing or recording others without their consent.

13. Cancellation & Refund Communication

Contact details and booking records may be used to communicate booking confirmations, changes, cancellations, refunds, and other reservation-related updates.

14. Children's Privacy

Bookings involving minors must be made or supervised by a responsible adult. Any personal information relating to children will be handled carefully and in accordance with applicable laws.

15. Policy Updates

Anand Dham Paradise Villa reserves the right to update this Privacy Policy when necessary. The latest version will be made available through our official website or booking channels.

16. Contact Us

For questions, concerns, or requests regarding personal information, guests can contact Anand Dham Paradise Villa through the contact details provided on our official website or booking confirmation.

Important recommendations before publishing:

  • Make sure your CCTV policy reflects the cameras actually installed, their locations, and your recording practices. Clearly disclose surveillance before guests book.

  • Add your official contact email or phone number and the date the policy takes effect.

  • Since the villa is in Maharashtra, have the final policy reviewed for applicable Indian privacy and data-protection requirements, including the Digital Personal Data Protection Act, 2023, and relevant rules in force.

  • Publish your cancellation, refund, check-in/check-out, visitor, and security-deposit rules separately under Terms & Conditions. A privacy policy does not replace these property rules.

  • Here are privacy policy points tailored for Anand Dham Paradise Villa, Lonavala, considering your private pool, couple-friendly policy, pet-friendly stays, celebrations, wedding bookings, and guest amenities.

  • Writing​

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